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About Us
Founded in 2019 and headquartered in the UK, HZ Solutions boasts Centers of Excellence in Pakistan. We cater to middle and large market global clients, providing services from over 100 facility seats and additional work-from-home capabilities. Our offerings include in-house software development with state-of-the-art tools and the latest VOIP technology platforms ensuring secure infrastructure. Our team has a history of assisting clients who are first-time outsourcers.
Our Mission
To provide the highest level of back-office functions and customer experience solutions by immersing ourselves in our clients' corporate culture and objectives. Your back office is our front office.
Locations
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​474 Cowbridge Road East, Cardiff, Wales, CF5 1BJ
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97 Kingsley Road, Hounslow, TW3 4AH
Quality Assurance
Quality Management
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Live Transaction Monitoring
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Transaction Recording and Evaluation
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Weekly Calibration Sessions with Operations, Quality, Clients, and Training Teams
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Continuous Up-training based on Training Needs Analysis (TNA)
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Customer Survey Results and Feedback Mechanism
Metrics Monitored
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Agent and Team Productivity
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Order Tracking
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Quality of Conversations
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Upsell Conversations
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Data Accuracy
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Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
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Handle Time, Wrap Up Time, and Talk Time
Careers
Join Our Team
HZ Solutions offers a dynamic work environment with opportunities for growth and career development. Our training programs empower employees to make decisions that promote customer satisfaction, efficiency, and productivity. We use a variety of training methods, including instructor-led training, virtual training, coaching, role-playing, and scenario-based training.
